In order to ensure the safety of your pets and our other guests, we require that all employees and guests adhere to the following Policies and Procedures: 

Sign-In procedures - To better serve you, please do not bypass the front desk without signing-in. The front desk staff will verify your personal information; provide you with any forms and/or articles necessary for your visit; and inform pertinent staff of your arrival. 

Please be advised, we do NOT allow dog(s) to enter the facility, at any time, for any reason, until all accurate and current vaccination information (outlined below) is received, reviewed and documented – this includes, but not limited to, tours.



Vaccination Policy - All canine guests must have hard copy proof (from a veterinarian) of up-to-date vaccinations and annual negative fecal tests in order to enter the Alpha K9 U premises, at any time, for any reason (including tours).  Alpha K9 U requires Rabies, DHPP (Distemper, Hepatitis, Parainfluenza, Parvovirus), Bordetella, and a negative fecal float.  In addition, please allow a minimum of 48 hours after receiving vaccinations before entry.  If the Bordetella vaccine has never been given, or has expired, it needs to be administered AT LEAST FOURTEEN (14) DAYS prior to arrival at Alpha K9 U, no exceptions!  Puppies are required to have their second set of DHPP and Bordetella vaccinations, and are required to have their Rabies vaccination (at 16 weeks of age).  Please note:  We may accept titer tests provided that they are documented by your veterinarian and are updated annually. You or your veterinarian's office can easily fax records/documentation to: 317-284-1354.

Requesting Private Appointments - Private Appointments are different private activities (i.e., Swimming, Dock-Diving, and HydraCare, etc.) that you schedule that do not involve inviting other people or reserving staff resources.  You may request an appointment by email, phone or fax and/or by stopping by the front office during office hours. For best results, schedule private appointments at least 24 hours in advance (don't wait until the last minute to schedule an appointment). You may also schedule recurring appointments. If you are unable to attend an appointment, please let us know ASAP. We require a cancellation notice of at least 24 hours in advance for most appointments. We appreciate your help in keeping our schedule running efficiently.


DAYCARE

Applicable Forms:  All dogs must have complete, up-to-date, Vaccinations, Emergency Veterinarian Release Form and Services Agreement on file. To obtain/download applicable forms please scroll to the bottom of this page.

Reservations:  We require reservations due to the limited number of reserved spaces available in daycare. Please cancel your reserved spot if you are unable to use it.

Behavior: All dogs must be non-aggressive and non-protective of food or toys while in daycare. Owners will certify their dogs have not harmed or shown any aggressive or threatening behavior towards any person or any other dogs.  Please remember that your pet will be spending time with other pets and the safety and health of the pack is our main concern. Also, dogs who hump excessively, bark excessively, bare teeth, snarl, growl, potty inside, or who exhibit other non-friendly/nervous behavior may be turned away from service. 

Drop-Off/Pick-Up: Monday through Friday, 7:00 AM to 6:30 PM (No Arrivals/Departures from 1:30 PM -2:30 PM). Drop-off & pick-up of your pet must occur during our open-to-the-public hours posted. A late check-out fee of $15.00 will apply if picked up after 6:300 PM and before before 7 PM and dogs not picked up by 7:00 PM will be boarded overnight, and overnight boarding fees will apply. Owner must provide advanced authorization to allow anyone else to pick up their dog.

Treats: We provide our guests with  treats throughout the day - Please let us know, in advance, and on the Admissions Application if you do NOT want your dog to have any treats. 

Health: All dogs must be clean and in good health (no coughing, vomiting, diarrhea 48 hours prior to arrival at the facility), and must not have fleas (we require that your dog receive some form of monthly topical flea treatment plan - please consult your veterinarian for more information about flea treatment options). Owners will certify that their dogs are in good health and have not been ill with a communicable condition in the last 30 days. Dogs that have been ill with a communicable condition in the last 30 days will require a veterinary certificate of health to be admitted or re-admitted. Any dog with diarrhea will be removed from daycare and will not be able to socialize with the other dogs until the problem has been resolved. Dogs with excessive diarrhea will be required to have a negative fecal and/or giardia test before being re-admitted to daycare.

Legal: Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, it is ultimately your responsibility to check with us or on our website regularly so that you are aware of our most current Policies, Procedures, Services and Rates. 
- We reserve the right to refuse service to anyone at our sole discretion -

Name Tags & Collars: All dogs must be wearing a collar with a name tag and must be on a leash upon exit/entry. No metal, pinch, choke, beaded or studded collars will be allowed in the daycare area.

Risks: Owners understand that supervised off-leash socialization and interaction between our guests is encouraged. Owners must also acknowledge that dogs are unpredictable in behavior, and be aware/assume risks involved in such play.

Safety Issues: In order to maintain a safe play environment for the dogs, any dog that misbehaves will be given a “time-out” from the daycare area. Because excessive barking can escalate the intensity of the pack dynamic, we reserve the right to refuse reentry.

Spay/Neuter:   In general, all dogs over 6 months of age should be spayed or neutered in order to socialize with the other dogs in daycare. Puppies younger than 6 months may be intact. 

Females in Heat: A female in heat tends to stress out males staying at Alpha K9 U; consequently, Females in heat will not be allowed in Daycare at any time.

In General: 

• Dogs must be in a good condition of health. (No coughing, vomiting, diarrhea 48 hours prior to arrival at the facility)
• All dogs must be brought in and out of the facility on a collar and leash.
• Your dog must potty prior to entering the building! PLEASE do not allow your dog to mark inside of our facility.  
• ALWAYS clean up after your dog - you may use the grounds at the facility but only in the designated bathroom area and dispose of your entire dog’s waste in the bins provided.
• This information is a summary only. Policies & Rules are subject to change without notice
• We reserve the right to refuse service to anyone at anytime for any reason. 

OVERNIGHT CARE

Please be advised, we do NOT allow dog(s) to enter the facility, at any time, for any reason, until all accurate and current vaccination information is received, reviewed and documented. 

Applicable Forms:  All dogs must have complete, up-to-date, Vaccinations, Emergency Veterinarian Release Form and Services Agreement on file. For your convenience you may obtain/download the applicable forms at the bottom of this page.

Exclusive & Limited Entry:  We require reservations due to the limited number of reserved suites available. Please cancel your reserved spot if you are unable to use it.

Drop-Off/Pick-Up: Check-in time is after 2:30 PM and the normal check-out is before 1:30 PM (No Arrivals/Departures from 1:30 PM - 2:30 PM).  If check-out is after 1:30 PM an additional "late pick up" fee of $15.00 will be applied. For each dog not picked up by 7:00 PM overnight charges will apply. Owner must provide authorization to allow anyone else to pick up their dog.

Feeding: We request that you bring their regular food to avoid causing possible digestive issues (diarrhea, etc.). We ask that your dog's food be labeled with your dog's name, feeding amounts, and any special feeding instructions (feeding time, adding water, elevating food, etc.).  Please bring food in a disposable container or bag, as we will not return it.  If you forget to bring your dog's food or you don't bring enough for their stay, we will gladly provide our premium house food for an additional fee.  Also, we provide our guests with treats throughout the day - please let us know if you do not want your dog to have any treats!     
- Please do not bring food or water dishes as we supply them -

Health: All dogs must be clean and in good health (no coughing, vomiting, diarrhea 48 hours prior to arrival at the facility), and must not have fleas (we require that your dog receive some form of monthly topical flea treatment plan (please consult your veterinarian for more information about flea treatment options). Owners will certify that their dogs are in good health and have not been ill with a communicable condition in the last 30 days. Dogs that have been ill with a communicable condition in the last 30 days will require a veterinary certificate of health to be admitted. 

Holidays:  Winter Break (Dec. 17th, 2012 - Jan. 3rd, 2013); President's Day/Mid-Winter Break (Feb. 17th - 22nd); Spring Break (March 23rd - April 8th); 
Memorial Day (May 27th - 31st); 4th of July (July 1st - 5th); Labor Day (Sept. 2nd - 6th); Thanksgiving (Nov. 23rd - 28th). For Holiday stays, a $50 per dog credit card deposit (Visa or MasterCard) is required to hold a reservation, and will be applied to the holiday boarding charges. This deposit is refundable only if you cancel your reservations fourteen (14) days or more in advance of your dog's stay; otherwise, the $50 per dog deposit is forfeited. *Holiday stays require a minimum of two (2) nights boarding fees.

Legal: Our Policies, Procedures, Services and Rates may change from time to time. While we will attempt to notify you of these changes, it is ultimately your responsibility to check back on our website regularly so that you are aware of our most current Policies, Procedures, Services and Rates. 
- We reserve the right to refuse service to anyone at our sole discretion -

Medication: We are happy to give oral or topical medication to your dog, but require the following: all medications must be in their original container and must include your dog's name, and the name and strength of the medication. Directions including dosage, number of times per day, how it is to be given, illness to be treated, areas to be treated, etc. must be included with the medication.  Any dog with special needs may incur additional charges.

Name Tags & Collars: All dogs must be wearing a collar with a name tag and must be on a leash upon entry/exit. 

Reservations & Cancellation Policy: For non-holiday periods, Alpha K9 U's cancellation policy is three (3) days prior to arrival. Cancellations that occur within three days prior to check-in for non-holiday periods will result in a one (1) over- night charge per guest to the credit card on file. 

For Holiday stays, a $50 per dog credit card deposit is required to hold a reservation, and will be applied to these holiday boarding charges. This deposit is refundable only if you cancel your reservations fourteen (14) days or more in advance of your dog(s) stay; otherwise, the $50 deposit is forfeited. The cancellation policy is more stringent during holiday periods because we typically have a waiting list and have to turn away potential customers during this time.
 
Spay/Neuter: This policy and ‘approval’ (usually reserved for breeders, show dogs, professional working dogs) will be determined on a case-by-case basis.  In general, all dogs over 6 months of age should be spayed or neutered and is mandatory in order to socialize with the other dogs in daycare. Puppies younger than 6 months may be intact.  


Females In Heat:  Females in heat tends to stress out males staying at Alpha K9 U, so if your dog is in heat, please let us know in advance so that we can make the proper arrangements.

What to Bring:  For overnight boarding, please bring all food, treats (no rawhides or greenies, please), medication, toys, bedding and anything else that you would like your pet to have when in the residential area (anything with familiar smells such as shirts, blankets, etc. will help your dog settle in comfortably).  Please do not bring food or water dishes as we supply them.

Boarding School:  A non-refundable deposit of $100.00 is required to reserve a spot in The Alpha K9 U Boarding School Program.  No other payment is required until you pick your dog up from training. Additional charges may apply if we are requested to provide/feed our premium house food. 

In General: 

• Dogs must be in a good condition of health. (No coughing, vomiting, diarrhea 48 hours prior to arrival at the facility)
• All dogs must be brought in and out of the facility on a collar and leash.
• Your dog must potty prior to entering the building! PLEASE do not allow your dog to mark inside of our facility.  
• ALWAYS clean up after your dog - you may use the grounds at the facility but only in the designated bathroom area and dispose of your entire dog’s waste in the bins provided.
• This information is a summary only. Policies & Rules are subject to change without notice.
• We reserve the right to refuse service to anyone at anytime for any reason.

Downloadable/Printable Forms:

Veterinarian Release Form

Services Agreement

Client Information (Application)

Lobby/Office Hours
Monday through Friday 8:00 AM - 6:30 PM*
Saturdays 9:00 AM - 2:00 PM
Sundays - Closed

K9 Daycare
Monday through Friday, 7:00 AM to 6:30 PM*
By appointment only
    
K9 Residence Hall
Monday through Sunday
By appointment only
*For your convenience drop off and pick up times are prearranged* 

We are closed weekdays from 1:30 PM - 2:30 PM  

Alpha K9 U, LLC
10201 Hague Road
Fishers, Indiana  46038
Direct: #317.284.1299 
Fax: #317.284.1354